SaloneDelete your account
This page explains how to permanently delete your Salone account (app by Zenocta Solutions) and the data in it.
Delete it in the app (fastest)
- Open Salone and sign in.
- Go to Settings, open Data and privacy and scroll to Danger zone.
- Tap Delete account.
- Enter your password and type
DELETEto confirm. - Tap Delete everything.
Want a copy first? Use the export options in the app to save your clients, appointments and invoices before you delete.
Using Salone as a customer? Delete it in the app
- Open Salone and sign in with your mobile number.
- Go to the Account tab and tap Delete my account.
- Type
DELETEto confirm and tap Delete my account.
If it asks you to sign in again, sign out, sign in with your number and delete straight away.
What is deleted for a customer
- Your customer account and your list of bookings in the app.
- Your upcoming bookings are cancelled. If one is too close to its start time to cancel, deletion waits: contact the salon, or delete after the visit.
- Your name and number are erased from the salon client records that were created when you booked in the app.
- A salon keeps the appointment and invoice records it already holds, with the name and number as they were at the time. These are business and tax records.
- If you also run a salon on Salone, only the customer side is deleted. Delete the salon account in Settings.
What is deleted for a salon account
- Your sign-in (email and password record).
- The salon you own and everything in it: services, staff, clients, appointments, invoices and payments, and its booking page.
- If you are a team member of someone else’s salon, only your own membership and sign-in are removed. That salon’s data stays.
When deletion is blocked
If you own a salon that still has other team members, deletion is blocked so their records are not destroyed. Remove them first, then delete. [Confirm against the shipped app.]
A client of a salon?
If you booked through a salon’s own booking page and not through the Salone app, you do not have a Salone account. Ask the salon to delete your details, or email us at the address below and we will pass your request to the salon.
What may remain, and for how long
- Copies in backups and logs are removed within [number of days to be confirmed].
- We keep nothing else after deletion. Deletion cannot be undone.
The law may require a business to keep certain records (such as tax invoices). Export what you must keep before you delete.
Can’t sign in?
Email contact@zenocta.com from the email address on the account with the subject “Delete my Salone account”. We will confirm it is you and delete the account within [number of days to be confirmed].
See also the Privacy policy and Terms of use.